Free Cancellation Window: Customers may cancel or reschedule their appointment up to 2 hours prior to the scheduled start time without any cancellation fee.
Late Cancellations / No-Shows: Cancellations made under 2 hours or failure to arrive at the scheduled time may be subject to a partial retention fee at the merchant's discretion.
2. Refund Processing Timeline
When a refund is approved by the merchant or initiated following a service cancellation:
UPI & Netbanking Refunds: Credited back to the customer's original bank account within 2 to 4 business days.
Debit / Credit Card Refunds: Reflected on the card statement within 5 to 7 business days as per banking network standards.
3. SaaS Subscription Refunds (for Merchants)
Merchants subscribing to Docodo Growth or Care Plans are entitled to a 14-day money-back guarantee if they are unsatisfied with the onboarding or booking software performance. To claim a SaaS refund, email billing@docodo.in.